Shipping Policy for Sole Play

Last Updated: 11/29/2023

Welcome to Sole Play! This Shipping Policy outlines the terms and conditions related to the shipping of products ordered from our website. By placing an order with Sole Play, you agree to the terms outlined below.

1. Processing Time: Orders are typically processed within 5-7 business days (excluding weekends and holidays) after payment is received. Processing time may vary based on product availability, order volume, and other factors.

2. Shipping Methods: We offer various shipping methods, including standard and expedited options. The available shipping methods will be displayed during the checkout process. The shipping cost is calculated based on the selected method and the destination.

3. Shipping Destinations: Sole Play currently ships to [list of countries or regions you serve]. If your location is not listed during the checkout process, please contact us for assistance.

4. Shipping Times: Shipping times depend on the selected shipping method and the destination. Estimated delivery times will be provided during the checkout process. Please note that these are estimates, and actual delivery times may vary due to external factors such as customs processing, weather conditions, and carrier delays.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order through the carrier's website.

6. Shipping Delays: While we make every effort to ensure timely delivery, Sole Play is not responsible for shipping delays caused by factors beyond our control, including but not limited to natural disasters, strikes, and carrier disruptions.

7. Lost or Stolen Packages: Sole Play is not responsible for lost or stolen packages. Please ensure that the shipping address provided during checkout is accurate and secure. If you encounter any issues with the delivery of your order, please contact the carrier directly.

8. Contact Information: If you have any questions or concerns regarding our shipping policy, please contact us at [contact email/phone].

Thank you for choosing Sole Play!